Return & Refund Policy

At Watch Bazaar, your satisfaction is our top priority. We ensure every product is checked before shipping, but if you're not fully happy with your purchase, we're here to help.

✅ 1. Eligibility for Returns

We accept returns under the following conditions:

You received a damaged, defective, or wrong product
The item is unused, in original packaging, with all tags and accessories
You raise a return request within 7 days of delivery

⚠️ We do not accept returns for reasons like "changed mind", "no longer needed", or slight color differences due to screen/display.

🔄 2. How to Request a Return

To initiate a return:

Email us at 📧 watchbazaar.shop@gmail.com within 7 days of delivery
Mention:
- Order ID
- Reason for return
- Photos/videos of the product (if damaged or wrong item)

Our team will respond within 24–48 hours with further instructions.

💰 3. Refund Process

Once we receive and inspect the returned item:

If approved, your refund will be processed within 5–7 business days
Refund will be credited to your original payment method
For COD orders, we'll request your bank details for NEFT refund

Shipping charges (if any) are non-refundable unless the return is due to our error.

🔄 4. Exchange Policy

We currently do not offer direct exchanges. You can return the product (if eligible) and place a new order.

📦 5. Return Shipping

In most cases, we will arrange reverse pickup via our courier partners.
In areas without reverse pickup, customers may need to self-ship the product. Shipping charges may be reimbursed (up to a limit) upon providing the courier receipt.

❌ 6. Non-Returnable Items

We cannot accept returns for:

Used or worn watches
Items without original packaging or missing accessories
Products returned after the 7-day return window
Custom or personalized items (if applicable)

📍 7. Contact Us

If you have questions about our Return & Refund Policy, please reach out:

📧 Email: watchbazaar.shop@gmail.com
📍 Address: Khidarpur, Kolkata – 700001, India